Shipping & Delivery

Last updated: 20 March 2026

At PartsZA, we aim to deliver your order as quickly and reliably as possible throughout South Africa. This Shipping & Delivery Policy explains where we deliver, how long delivery takes, what it costs, and what to expect once your order is placed.

1. Delivery coverage area

We currently deliver to customers across South Africa.

This includes:

• major metropolitan areas

• regional towns

• outlying areas, subject to courier coverage

We do not guarantee delivery to:

• certain remote or restricted locations

• high-risk areas where courier service is limited

• addresses that courier partners are unable to service

If your area falls outside standard courier coverage, we may contact you to:

• confirm an alternative delivery method

• provide a revised delivery quote

• arrange collection if applicable

• cancel and refund the order if delivery is not possible

2. Order processing time

Orders are usually processed during normal business days, excluding weekends and public holidays.

Standard processing

• Orders are typically processed within 1 to 2 business days after payment confirmation.

Delays may occur if:

• stock must be re-verified

• the order contains special-order items

• address details are incomplete or incorrect

• payment requires additional verification

• unusually high order volumes are being handled

An order is only ready for dispatch once:

• payment has cleared successfully, and

• the items are confirmed available for fulfilment

3. Delivery timeframes

Delivery time starts after dispatch, not at the moment the order is placed.

Estimated delivery times

Main metropolitan areas:

• approximately 1 to 3 business days after dispatch

Regional / non-metro areas:

• approximately 2 to 5 business days after dispatch

Remote / outlying areas:

• approximately 3 to 7 business days after dispatch, depending on courier coverage

Important

These are estimated delivery times only and are not guaranteed.

Delays can occur due to:

• courier network congestion

• public holidays

• severe weather

• supplier delays

• stock transfer delays

• incorrect delivery details

• industrial action, unrest, or force majeure events

If a delay occurs, we will try to keep you informed where reasonably possible.

4. Shipping costs

Shipping charges are calculated based on the order, delivery area, parcel size, volumetric weight, and courier rates.

Standard delivery pricing

You can use the following structure on the page:

Local delivery within South Africa:

• shipping costs are calculated at checkout based on destination and order size

Optional simplified pricing format

If you want to show example pricing publicly, use this:

• Major metro areas: from R120

• Regional areas: from R150

• Remote / outlying areas: quoted at checkout or confirmed after order review

• Large, bulky, or fragile items: additional delivery charges may apply

If you offer free shipping above a threshold, replace this section with your actual rule, for example:

• Free delivery on qualifying orders above R4000

• orders below that threshold are charged at the applicable courier rate

Additional shipping charges

Additional charges may apply for:

• oversized items

• heavy items

• body panels or bulky parts

• fragile items

• remote area deliveries

• split shipments

• special handling requirements

If any additional charge is required after checkout due to size or area limitations, we will contact you before dispatch.

5. Delivery method

Orders are delivered using third-party courier or logistics partners selected by PartsZA.

We may choose the courier based on:

• delivery address

• parcel type

• service level

• cost efficiency

• operational practicality

We reserve the right to split an order into multiple shipments where necessary.

6. Tracking

Where tracking is available, tracking details will be provided after dispatch.

Tracking updates depend on the courier’s scanning and network systems. Delays in courier tracking updates do not necessarily mean the shipment is lost.

7. Incorrect address details

It is the customer’s responsibility to provide a complete and accurate delivery address, including:

• recipient name

• street address

• suburb

• city

• postal code

• contact phone number

We are not responsible for delays, failed deliveries, or extra charges resulting from incorrect or incomplete address information.

If a parcel is returned due to address errors, refusal, or failed delivery attempts, additional re-delivery charges may apply.

8. Delivery attempts and failed delivery

Our courier partners may attempt delivery more than once, depending on their policies.

If delivery cannot be completed because:

• no one is available to receive the parcel

• the address is inaccessible

• contact details are incorrect

• delivery instructions are inadequate

the parcel may be:

• returned to the depot

• returned to us

• subject to re-delivery charges

9. Large, fragile, or special-order items

Certain products may require special handling or longer lead times, including:

• body parts

• fragile lighting components

• oversized parts

• special-order or imported items

For such items:

• delivery timelines may be longer than standard

• additional courier charges may apply

• collection arrangements may sometimes be required

If an item cannot be shipped using a standard courier method, we will contact you to discuss the best delivery option.

10. Stock and dispatch limitations

Although we aim to keep stock information accurate, dispatch may be delayed or prevented if:

• stock levels change before fulfilment

• the item is found damaged

• the item is discontinued

• the item is on backorder

• the listing contains a pricing or technical error

If we cannot fulfil an item, we may:

• cancel the affected product or order

• offer an alternative

• issue a refund where applicable

11. Inspection on delivery

Please inspect your parcel as soon as possible after receiving it.

If the package appears damaged, tampered with, incomplete, or incorrect:

• note the issue immediately where possible

• take clear photographs

• contact us as soon as possible

Claims for damage, shortages, or incorrect items should be reported promptly so we can investigate with the courier and assess the issue appropriately.

12. Risk and ownership

Risk in the goods passes to the customer upon delivery to the delivery address, subject to applicable South African law.

Ownership of goods remains with PartsZA until full payment has been received and cleared.

13. Collection option

Collection from our premises may be available by prior arrangement.

Where collection is offered:

• we will notify you once the order is ready

• collection times may be limited to business hours

• valid identification or order confirmation may be required

14. Delays outside our control

We are not liable for delivery delays caused by circumstances beyond our reasonable control, including:

• severe weather

• strikes

• civil unrest

• lockdowns or regulatory restrictions

• courier disruptions

• supplier delays

• customs or transport interruptions

• force majeure events

Where such delays occur, we will try to communicate updated timelines where possible.

15. Contact us about delivery

If you have any questions about shipping or delivery, please contact us: